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19th SDC: A-4 SLRC Session 1: It's What You Do and How You Do It - What Types of Services and What Processes build Legitimacy

Strong local institutions are a must for effective service delivery, which in turn will build the state legitimacy, say speakers at a panel discussion titled: "It's What You Do and How You Do It - What Types of Services and What Processes Build Legitimacy" at the 19th Sustainable Development Conference (SDC) organized by SDPI in Islamabad. They say positive experiences of public service delivery, grievance mechanisms, and participatory approaches may help strengthen legitimacy whereas negative experiences can quickly erode legitimacy. Raja Taimur Hassan has the story...

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